Support is available via email only, typical response time is within one business day.
If the problem is not addressed in Step-by-step Remote Desktop configuration guide, or in the FAQ, please send an email to support@xtralogic.com with
detailed description of the problem, including version of the application, which can be found on the About screen.
We also have Xtralogic RDP Client Support discussion group
for general discussions that might benefit user community and for improvement and feature suggestions.
To provide valuable data for troubleshooting a problem, use Xtralogic Log Collector application, which is available free of charge on the Android market. The application sends it to us by a method you choose (e-mail, messaging, etc.). To install it follow this link in the Android device web browser (please note, that the link won't work in a desktop web browser). Alternatively, search for "xtralogic logcollector" in the Market application. Please send the collected data to support@xtralogic.com.
If the Remote Desktop client has crashed, the Log Collector will be invoked automatically, or you will be offered to install it, if the device doesn't have it yet.
Microsoft does not provide Remote Desktop functionality in Windows XP Home, Vista Home, Vista Home Premium, 7 Starter and 7 Home Premium, but it is possible to connect to these Windows versions if you install a third party RDP server product, e.g. Thinstuff XP/VS Terminal Server for Windows.
You can configure a non-default port by specifying it after a colon, e.g. 192.168.1.50:6000. Please note that the default port 3389 does not need to be explicitly specified.
Press and hold ALT, then press a number key in the top row.
